Wednesday, June 3, 2020

Carson Valley Inn Opens June 4 - What to Expect

We Are Reopening Thursday, June 4!
Here's What to Expect
We have been meticulously preparing and training according to the strict sanitizing and distancing guidelines provided by the CDC and reinforced and required by the Nevada Gaming Control Board. All the procedures are in place to optimize the safety and protection of our employees and our guests. We are deeply thankful for the many, many expressions of support we have received from our customers and friends during the mandated shut down. We look forward to seeing you all again and ask for your patience as we all wade through the ‘adventure’ of the new way of doing things with social distancing, dining limitations, PPE, extra cleaning times (especially with hotel rooms) and a myriad of other new procedures that will certainly bring unexpected surprises.  What follows is a peek at what you can expect when we reopen this Thursday. We ask your understanding as we move forward in a manner that protects you and our staff while keeping us compliant with the Nevada Gaming Control Board requirements. 

In the Casino
The Casino will reopen at 12:01 AM on Thursday and then be open 24/7.  As with every other casino in Nevada, you will notice many changes. Slot availability is cut in half – every other slot chair has been removed.  There’s a limit of three seats (players) at table games. Social distancing will be required throughout the casino. Bars will be open to every other seat and congregating around them is not permitted.  Unfortunately, guests are not allowed to walk up to a bar and be served a drink. Our staff will happily deliver your favorite beverage to you.  The Race & Sports Book will be open. During this first phase of reopening, the craps table and the poker room will remain closed. Cabaret Lounge entertainment will resume as soon as possible but it has been suspended for the month of June.

Casino Promotions
You’ll still enjoy many casino promotions, all reformatted to distribute prizes and foster fun without building a crowd AND while adhering to social distancing. Here’s a summary of the June promotions.  Our staff can answer any questions:
  • Mondays:  Hot Seats every hour from 11 AM to 7 PM with prizes up to $1,000. We’ll draw the winner and deliver your prize as you continue playing!
  • Tuesdays: Point Multiplier Spin for those receiving our June mailer. Present your Mailer at Guest Services and we’ll spin the wheel to determine your point multiplier for all of your play the same day.
  • Wednesdays: Date Night from 5:30 to 8:30 PM with Bingo, Raffles and Hot Seats. We’ll deliver your cash and or FreePlay winnings one at a time!
  • Thursdays: 10X Drawing entries for the weekend Crowdless Drawings. Simply put: Your casino play garners you ten times the usual drawing entries!
  • Fridays: 5X Points for all of your slot play!
  • Fridays and Saturdays - Crowdless Giveaways: All month you are accumulating 1 free drawing entry for every point earned from your casino play (10X on Thursdays.) On Fridays and Saturdays from 6 – 8:15 PM we’ll draw one winner every 15 minutes and deliver your cash or FreePlay prize to you!
  • Sundays: Point Multiplier Spin for those receiving our June mailer. Present your Mailer at Guest Services and we’ll spin the wheel to determine your point multiplier for all of your play the same day. 
Katie’s will reopen at 6 AM on Thursday and the new Katie’s hours will be 6 AM to 10 PM Sunday through Thursday and 6 AM to midnight Friday and Saturday. Seating capacity is 50% of previous so please bear with us as we try to accommodate as many of you as possible. The counter will be open but subject to strict social distancing  At first, many of the daily specials will not be available. However we will try to phase some of them back in as our staff and our guests adjust to the new preparation procedures, between-guest sanitizing and seating capacity. Also, the menu has had some minor adjustments due to product availability and new preparation guidelines. The Katie's Bakery Counter will be open.

CV Steak
CV Steak will reopen at 4:30 PM on Thursday and be open from 4:30 PM seven days a week. To comply with distancing requirements, we can now only serve 50% of previous capacity. To help make this work, and to help us accommodate as many of you as possible, party sizes may be limited. The CV Steak menu has remained basically the same. We ask your understanding as we adjust to the new preparation and between-guest procedures and, most importantly regarding CV Steak: we strongly suggest advance reservations by calling 775-783-6650.

Hotel, Motor Lodge and RV Resort
The Hotel and RV Resort are open. For now, the Motor Lodge is open for Friday and Saturday night stays only. Reservations can be made through our website or by phone at 775-783-6629. RV reservations can only be made by phone at the same number.  We have implemented all of the new cleaning, disinfecting and sanitizing procedures required to “turn” or prepare a room for a new guest. Please bear with us as our staff adjusts to these new procedures which are all in place to help protect you.

The pool and sundeck will be open with social distancing required. The area with the two large spas and the workout room will remain closed. Limited Bell Service will be available but, very unfortunately; Valet Parking will not be available.  The Business Center will be accessible one person at a time and entry can only be gained by checking at the hotel desk.

Convention Center Functions
The Convention Center is open and we welcome bookings for meetings, banquets, weddings and other functions up to 50 (for now). Please call Carrie at 775-783-6673. We are required to provide social distancing at all functions – whether seated or standing. And, during this phase of the reopening, only plated meals are available. Buffet service is not yet permitted.

Wrapping It All Up
We want you to feel comfortable and safe when you return to the Carson Valley Inn. To that end we are properly prepared and will be adhering to all the requirements. As with all casinos, the Gaming Control Board will be monitoring our adherence.  Our employees will wear masks. we suggest you do also. We will have them available at Guest Services should you want one - same with gloves.  Hand sanitizing stations will be positioned throughout the property and we encourage you to use them. We also encourage you to wash your hands often while you are here. If we all pitch in, we can move forward safely together. Thanks again for your understanding as we move forward. WELCOME BACK!